Comedy about the staff of a northern English factory. Bren, a kindly woman, tries to help everyone with their problems, while attempting to ignore her drunken mother who lives in a fantasy world where she hobnobs with the rich and famous. Her boss Tony likes to make out that he's an ultra-laddish sexist pervert, although it's all just a cover for being too shy to ask Bren out. The older members of the team, Dolly and Jean, live only for the not-so-subtle bitching war they have with each other. Dolly is preoccupied with her weight and Jean's fed up with her husband. Meanwhile, Twinkle, described sarcastically by Tony as 'The Pixie With The Laughing Face' is always in a foul mood, and Anita simply hasn't a clue. Add in Stan the handyman, who busies himself with 'toaster emergencies' and 'canine faces alerts' and Phillipa the neurotic human resources officer and it's an unusual day when 'any blooming work' gets done.